topic Re: Sky q box not loading after reset in Sky Q

Sky q box not loading after reset

Delprice — Mon, 13 Nov 2023 17:23:03 GMT

Had numerous issues with sky q box, not loading channels etc, tried the normal switch off to reset but no joy. Then reset hard drive and now box will not boot up . Thinking it's a replacement box required

Re: Sky q box not loading after reset

oldfella — Mon, 13 Nov 2023 17:32:01 GMT

@Delprice wrote:

Had numerous issues with sky q box, not loading channels etc, tried the normal switch off to reset but no joy. Then reset hard drive and now box will not boot up . Thinking it's a replacement box required

Hi @Delprice

Does the Q box have an Amber led on the front right?

If so have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Sky q box not loading after reset

Tom-W19 — Tue, 14 Nov 2023 09:13:21 GMT

Hi @Delprice

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky q box not loading after reset

Delprice — Wed, 15 Nov 2023 07:45:55 GMT

New box arrived within 24hrs, all sorted now. Thanks everyone.