topic Return in Sky Q

Return

Nlcadajdb — Mon, 13 Nov 2023 11:44:26 GMT

I sent my equipment back and have email from Royal Mail and your still sending messages asking for it.

Re: Return

Laing1 — Mon, 13 Nov 2023 12:34:02 GMT

@Nlcadajdb wrote:

I sent my equipment back and have email from Royal Mail and your still sending messages asking for it.

@Nlcadajdb I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Return

Greenfingers001 — Mon, 13 Nov 2023 12:38:39 GMT

Thanks for escalating this. We’ve sent @Nlcadajdb an invite to chat.

Re: Return

Addie15 — Thu, 16 Nov 2023 16:34:09 GMT

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.