topic Re: I have returned the sky equipment in Sky Q

I have returned the sky equipment

Bernie+Gallagher — Mon, 13 Nov 2023 11:45:12 GMT

I used Royal Mail and posted the equipment

Re: I have returned the sky equipment

Daniel0210 — Mon, 13 Nov 2023 11:47:44 GMT

@Bernie+Gallagher
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: I have returned the sky equipment

Bernie+Gallagher — Mon, 13 Nov 2023 11:48:55 GMT

Yes I have receipt

Re: I have returned the sky equipment

Daniel0210 — Mon, 13 Nov 2023 11:49:48 GMT

@Bernie+Gallagher
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: I have returned the sky equipment

Addie15 — Mon, 13 Nov 2023 11:53:07 GMT

Hi there! Thank you for escalating this. We have sent an invite to Bernie+Gallagher.

Re: I have returned the sky equipment

Mr+Flibbles+86 — Wed, 15 Nov 2023 11:52:27 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks