topic Re: Sky Q box on screen message. in Sky Q

Sky Q box on screen message.

Big+Al+W — Mon, 13 Nov 2023 10:22:18 GMT

Getting the message " to watch you need a satellite signal" All OK last night when switched off. Have rebooted numerous times but still the same message. Have checked the dish and no obstruction. Any idea's anyone? Engineer visit booked for next Monday 20th. So much for being a loyal customer fo 15 years😡

Re: Sky Q box on screen message.

cuke — Mon, 13 Nov 2023 10:29:01 GMT

Could be a dish alignment issue or a dodgy cable, assume you've checked the connections on the rear of the skyq box? Being able to obtain an engineers visit 5 workings day from today is good going and a pretty reasonable response.

Re: Sky Q box on screen message.

PandJ2020 — Mon, 13 Nov 2023 10:43:46 GMT

When fixed they would usually credit the period of the outage if you ask.

Re: Sky Q box on screen message.

Invisiblename — Mon, 13 Nov 2023 10:45:36 GMT

@Big+Al+W wrote:
Getting the message " to watch you need a satellite signal" All OK last night when switched off. Have rebooted numerous times but still the same message. Have checked the dish and no obstruction. Any idea's anyone? Engineer visit booked for next Monday 20th. So much for being a loyal customer fo 15 years😡

With yet another storm blowing across the UK, I'm not sure what you expect - regardless of "being a loyal customer for 15 years"

Re: Sky Q box on screen message.

Chodley — Mon, 13 Nov 2023 11:00:17 GMT

Have you checked the satellite cabling?