topic Re: Unable to add Netflix to package in Sky Q

Unable to add Netflix to package

polar68 — Sat, 11 Nov 2023 18:02:05 GMT

I have Sky Q with Signature and Ultra HD and am looking to add the Ultimate TV package to watch Netflix. The option to add this in my account on the website is greyed out (it's actually white but nothing happens when I tap it, like its deactivated) - anyone know why? Also, as I have already UHD add-on with multi screen, does that mean I get the premium Netflix package for the £6? Everything is very confusing. Thank you

Re: Unable to add Netflix to package

nigea99 — Sat, 11 Nov 2023 18:18:02 GMT

@polar68 wrote:

I have Sky Q with Signature and Ultra HD and am looking to add the Ultimate TV package to watch Netflix. The option to add this in my account on the website is greyed out (it's actually white but nothing happens when I tap it, like its deactivated) - anyone know why? Also, as I have already UHD add-on with multi screen, does that mean I get the premium Netflix package for the £6? Everything is very confusing. Thank you

hi @polar68

I suspect the reason for the option being greyed out for you is that I don't think your base package is SKY Signature that is needed (your mention of UHD via Multscreen experience suggests this)

There is a good chance that switching to SKY Signature will be cheaper for you, but it all depends on your add ons - I saved when I switched a few years ago

Once you switch your UHD would be vi the UHD specific add on that (in addition to HD) which opens up the Netflix higher tier

Is there something specific you feel is stopping you switching to Signature

Re: Unable to add Netflix to package

polar68 — Sat, 11 Nov 2023 18:21:43 GMT

Hi, I already have Sky signature. I have everything but Netflix

Re: Unable to add Netflix to package

nigea99 — Sat, 11 Nov 2023 18:28:15 GMT

@polar68 wrote:

Hi, I already have Sky signature. I have everything but Netflix

Apologies - I misunderstood your reference to UHD with Multiscreen.

Multiscreen used to open up UHD on the older base packages.

In which case I am not sure why the option is greyed out - you may need to call

As you have Signature with UHD (& I assume HD) then yes you do get the Premium tier of Netflix ( 4 concurrent screens & UHD/HDR) once you manage to add the Netflix (Ultimate add on)

Re: Unable to add Netflix to package

polar68 — Mon, 13 Nov 2023 09:01:55 GMT

Thank you for your reply. I have managed to add Netflix directly via my Sky q box.