topic Sending equipment back in Sky Q

Sending equipment back

Stace2 — Mon, 13 Nov 2023 07:13:01 GMT

I haven't had a returns label to send my equipment back

Re: Sending equipment back

Daniel0210 — Mon, 13 Nov 2023 07:26:23 GMT

@Stace2
If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, [14 days for Broadband hub and 31 days for Sky Q box(es)], to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Note: If you’ve moved across to Sky Glass or Stream the packaging is sent out later (5-6 weeks) in case you change your mind.

Re: Sending equipment back

Stace2 — Mon, 13 Nov 2023 14:28:57 GMT

I've have the box to return th equipment but not the returns label

Re: Sending equipment back

Daniel0210 — Mon, 13 Nov 2023 15:02:45 GMT

@Stace2

You should be able to print labels from the link on the earlier post.

Re: Sending equipment back

Laing1 — Mon, 13 Nov 2023 19:02:20 GMT

@Stace2 wrote:
I've have the box to return th equipment but not the returns label

@Stace2 if you follow the link in @Daniel0210 post the one above yours the link when followed will show where to print a label