We

Tracey9D — Sun, 12 Nov 2023 13:13:58 GMT

We have sky router and WiFi working with phones and computers but won't work with sky Q or minibox

Re: W

oldfella — Sun, 12 Nov 2023 13:33:04 GMT

@Tracey9D wrote:

We have sky router and WiFi working with phones and computers but won't work with sky Q or minibox

Hi @Tracey9D

Try first rebooting the router.

Disconnect power lead for 30 sec and then reconnect to reboot.

Wait until the router is completely back up and running and then try the Network reset on the main Q box.

Network Reset found in main Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
As you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

topic Re: W in Sky Q

We

Re: W