topic Re: Problems getting Netflix app to boot up. in Sky Q

Problems getting Netflix app to boot up.

TIGERTEB — Thu, 09 Nov 2023 17:17:20 GMT

The app just shows shows an hour glass waiting to load but never loads.

This is only an issue on main box. The other mini boxes can access Netflix.

Updated software on main box/TV and rebooted and initially worked but now back to same issue

Re: Problems getting Netflix app to boot up.

Addie15 — Fri, 10 Nov 2023 10:05:47 GMT

Hi there, TIGERTEB. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Problems getting Netflix app to boot up.

Mr+Flibbles+86 — Sun, 12 Nov 2023 11:00:51 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Problems getting Netflix app to boot up.

Lorraine1973 — Mon, 10 Jun 2024 20:08:12 GMT

I press on Netflix app and get Netflix on screen with a red circle whirling around.

sjy removed Netflix app got me to update software then they put Netflix back on and asked me to refresh apps. Everything was working and as f as on as I finished call I'm experiencing the same problem