topic Re: Sky Q box turns off while watching program in Sky Q

Sky Q box turns off while watching program

sparkysparks — Fri, 10 Nov 2023 20:35:25 GMT

box turns off while watching program

Re: Sky Q box turns off while watching program

oldfella — Fri, 10 Nov 2023 20:46:13 GMT

@sparkysparks wrote:

box turns off while watching program

Hi @sparkysparks

Are you sure it is your Q box and not the Eco settings on your TV set.

If you are sure it is your Q box check if it is getting too warm.

Make sure it has adequate ventilation and is not stacked with other devices.

Also Check your Q box Standby settings. In Eco and Active the Q box will go into stanby after a period of inactivity (Ie no remote operations)

https://www.sky.com/help/articles/using-the-standby-settings

Re: Sky Q box turns off while watching program

sparkysparks — Sun, 12 Nov 2023 08:10:25 GMT

Hi,

Thank you for the information and have tried all the things you said to do, but still keeps happening, I had this box replaced a couple of weeks ago, so I could have HDR because the other box compatible

Re: Sky Q box turns off while watching program

oldfella — Sun, 12 Nov 2023 10:38:37 GMT

@sparkysparks wrote:

Hi,

Thank you for the information and have tried all the things you said to do, but still keeps happening, I had this box replaced a couple of weeks ago, so I could have HDR because the other box compatible

As it is a relatively new box @sparkysparks

have you checked that the Software is up to date?

https://www.sky.com/help/articles/sky-software-updates