topic Re: My sky box keeps crashing at night and it freezes and you have to reboot it can anyone help in Sky Q

My sky box keeps crashing at night and it freezes and you have to reboot it can anyone help

Tooties — Sat, 11 Nov 2023 11:42:13 GMT

My sky box keeps cutting out at night and freezes and I have to keep rebooting it sometimes the green light stay on and other times it goes off can anyone help please

Re: My sky box keeps crashing at night and it freezes and you have to reboot it can anyone help

Greenfingers001 — Sun, 12 Nov 2023 09:09:55 GMT

invHi there @Tooties , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: My sky box keeps crashing at night and it freezes and you have to reboot it can anyone help

Greenfingers001 — Tue, 14 Nov 2023 09:17:30 GMT

We are still looking to help you @Tooties . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: My sky box keeps crashing at night and it freezes and you have to reboot it can anyone help

Simanya — Tue, 05 Mar 2024 22:21:22 GMT

I also have exactly the same problem, except it seems to happen after 10 pm and sporadically through the day. Frustratingly when I have paid on PPV for boxing - it happens regularly. we thought it might be the Wi-Fi, but it seems to be the skybox itself. Has Sky come up with any answers?