topic Uhd no longer working in Sky Q

Uhd no longer working

Wheresmy5ghz — Sat, 11 Nov 2023 20:18:50 GMT

Started up my sky today to find there was sound but no picture. I managed to reset the resolution to 1080p and it's working ok, so for some reason the picture @ 2160p is now not available on my LG TV oled c7

Have tried rebooting and checked most recent software update is running on both TV and sky q box. Checked with my firestick and 4k still works ok on tv

Uhd has always worked up to now so not sure what the problem could be?

Re: Uhd no longer working

oldfella — Sat, 11 Nov 2023 20:23:35 GMT

@Wheresmy5ghz wrote:

Started up my sky today to find there was sound but no picture. I managed to reset the resolution to 1080p and it's working ok, so for some reason the picture @ 2160p is now not available on my LG TV oled c7

Have tried rebooting and checked most recent software update is running on both TV and sky q box. Checked with my firestick and 4k still works ok on tv

Uhd has always worked up to now so not sure what the problem could be?

Have you tried a Different HDMI cable if you have one @Wheresmy5ghz ?

Re: Uhd no longer working

Wheresmy5ghz — Sat, 11 Nov 2023 21:03:57 GMT

That's a great shout. Bypassed my AV receiver and 2160p is working again. Looks like it's a hardware/cable issue with the receiver

Re: Uhd no longer working

Wheresmy5ghz — Sat, 11 Nov 2023 22:35:49 GMT

So it turned out be a software update was needed for the AV receiver. All done and working now, thanks again for your help