https://helpforum.sky.com/t5/Sky-Q/Smoke-damaged-Sky-box/m-p/4476155#M612185 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3895923">@KenHodgson</a>&nbsp;<BR />I’m afraid you’re not talking to Sky Customer Services here. This is a forum where customers try to help other customers. You'd need to call Sky to discuss replacement and charges.</P> <P><BR />If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A><BR /><STRONG>UK customers:</STRONG> Scroll down and click on ‘Need more help’ and it provides a 0333 number.<BR /><STRONG>ROI customers:</STRONG> change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.<BR />(The forum doesn’t allow us to type the numbers in full).<BR /><BR />You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.</P> Fri, 10 Nov 2023 16:38:54 GMT Daniel0210 2023-11-10T16:38:54Z https://helpforum.sky.com/t5/Sky-Q/Smoke-damaged-Sky-box/m-p/4476152#M612184 <P>We had a fire on Monday and the insurance said to contact sky to have the smoke damaged Sky Box replaced. Can you advise please</P> Fri, 10 Nov 2023 16:36:38 GMT https://helpforum.sky.com/t5/Sky-Q/Smoke-damaged-Sky-box/m-p/4476152#M612184 KenHodgson 2023-11-10T16:36:38Z https://helpforum.sky.com/t5/Sky-Q/Smoke-damaged-Sky-box/m-p/4476155#M612185 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3895923">@KenHodgson</a>&nbsp;<BR />I’m afraid you’re not talking to Sky Customer Services here. This is a forum where customers try to help other customers. You'd need to call Sky to discuss replacement and charges.</P> <P><BR />If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:<BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A><BR /><STRONG>UK customers:</STRONG> Scroll down and click on ‘Need more help’ and it provides a 0333 number.<BR /><STRONG>ROI customers:</STRONG> change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.<BR />(The forum doesn’t allow us to type the numbers in full).<BR /><BR />You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.</P> Fri, 10 Nov 2023 16:38:54 GMT https://helpforum.sky.com/t5/Sky-Q/Smoke-damaged-Sky-box/m-p/4476155#M612185 Daniel0210 2023-11-10T16:38:54Z https://helpforum.sky.com/t5/Sky-Q/Smoke-damaged-Sky-box/m-p/4476168#M612188 <P>Sky may charge for the damaged box (it's only loaned to you) - you'll need to check with your insurer whether this is covered...</P> Fri, 10 Nov 2023 16:53:37 GMT https://helpforum.sky.com/t5/Sky-Q/Smoke-damaged-Sky-box/m-p/4476168#M612188 PandJ2020 2023-11-10T16:53:37Z