topic CUSTOMER SERVICE HAS GONE DOWN HILL. in Sky Q

CUSTOMER SERVICE HAS GONE DOWN HILL.

mcm19 — Fri, 10 Nov 2023 15:04:33 GMT

My sky box hard drive went down 2 weeks ago.

1. 1st agent i managed to talk to after an hour on the phone simply said no problem new box will arrrive tomorrow.

2. next day nothing

3. Rang again another hour gone. Next agent said theres a problem with my account and she'll send me a text when its resolved (total lie)

4. Rang again same wait but got an online tutorial to reset the hard, this worked for a day

5. next day rang again some wait and no resolution.

Ive been a customer for 20yrs and farming out the customer care to a centre in another country is just a cost saving exercise which you get caught up in. Unfortunately I'm going to quit with this crap.

Re: CUSTOMER SERVICE HAS GONE DOWN HILL.

Greenfingers001 — Sat, 11 Nov 2023 09:29:19 GMT

Hi there @mcm19 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: CUSTOMER SERVICE HAS GONE DOWN HILL.

Addie15 — Mon, 13 Nov 2023 10:09:46 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: CUSTOMER SERVICE HAS GONE DOWN HILL.

cuke — Mon, 13 Nov 2023 10:32:26 GMT

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages