topic Re: Mini box dropping signal in Sky Q

Mini box dropping signal

Matt81 — Thu, 07 Sep 2023 08:11:08 GMT

I've recently added a mini box to my sky q package.

The problem is my mini box keeps loosing signal, or saying I have internet issues which isn't the case as every other device works fine.

I've tried rebooting my main box, my router and reactivating the mini box, but the issue is still the same. No signal?

Re: Mini box dropping signal

Quoman7 — Thu, 07 Sep 2023 08:32:53 GMT

@Matt81 wrote:

I've recently added a mini box to my sky q package.

The problem is my mini box keeps loosing signal, or saying I have internet issues which isn't the case as every other device works fine.

I've tried rebooting my main box, my router and reactivating the mini box, but the issue is still the same. No signal?

Hi @Matt81 try rebooting your SKY devices in the following order:- reboot your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on. followed by any Mini boxes?

Re: Mini box dropping signal

Matt81 — Thu, 07 Sep 2023 10:25:19 GMT

@Quoman7 Thanks for that, I'll give it a try when I get home from work.

Re: Mini box dropping signal

Matt81 — Fri, 08 Sep 2023 11:25:12 GMT

@Quoman7 @Hi, I carried out the above sequence and it worked great. Got up this morning no signal again... surely this can't be right?

The room where the mini box is doesn't have the strongest internet signal. Would a signal booster help with the mini box problem?

Thanks

Re: Mini box dropping signal

Laing1 — Fri, 08 Sep 2023 12:19:25 GMT

@Matt81 wrote:

@Quoman7 @Hi, I carried out the above sequence and it worked great. Got up this morning no signal again... surely this can't be right?

The room where the mini box is doesn't have the strongest internet signal. Would a signal booster help with the mini box problem?

Thanks

@Matt81 what time in the morning are you trying to watch the box ?

Re: Mini box dropping signal

Matt81 — Fri, 08 Sep 2023 12:37:16 GMT

@Laing1 I tried at 7am, then tried again at lunchtime... no signal?

surely you have to carry out the reboot every single day??

Thanks

Re: Mini box dropping signal

Laing1 — Fri, 08 Sep 2023 13:03:26 GMT

@Matt81 wrote:

@Laing1 I tried at 7am, then tried again at lunchtime... no signal?

surely you have to carry out the reboot every single day??

Thanks

@Matt81 no you shouldn't have to re-boot your boxes everyday I was asking as if it was before 5.45 then it could have been down to the box being in eco mode but that doesn't seem to be the issue with yours I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Mini box dropping signal

Matt81 — Fri, 08 Sep 2023 13:13:13 GMT

@Laing1

Many thanks.

Re: Mini box dropping signal

Daviesl — Fri, 10 Nov 2023 11:03:24 GMT

@Matt81 did you manage to resolve this as I am experiencing exactly the same thing with one of my minis.

Re: Mini box dropping signal

Matt81 — Fri, 10 Nov 2023 12:46:50 GMT

@Daviesl not really.... I have to reboot everything most days...

Re: Mini box dropping signal

Daviesl — Fri, 10 Nov 2023 14:03:30 GMT

Think a better router may be the way to go from what I have read.