topic Re: Damaged items in the home in Sky Q

Damaged items in the home

LJWPhoto — Fri, 10 Nov 2023 10:10:45 GMT

I Had an engineer out this morning to set up my sky box, as he was installing he told my partner that he had knocked over a picture frame. As he left my partner discovered that he had also actually smashed a decanter of his late fathers.

Now I can speculate that he might'nt have noticed that it had happened, but the issue remains that now he has left the property eithout mentioning it and we are left with damaged property.

Please contact me as soon as possible.

Re: Damaged items in the home

oldfella — Fri, 10 Nov 2023 10:31:39 GMT

@LJWPhoto wrote:

I Had an engineer out this morning to set up my sky box, as he was installing he told my partner that he had knocked over a picture frame. As he left my partner discovered that he had also actually smashed a decanter of his late fathers.

Now I can speculate that he might'nt have noticed that it had happened, but the issue remains that now he has left the property eithout mentioning it and we are left with damaged property.

Please contact me as soon as possible.

Hi @LJWPhoto

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

Re: Damaged items in the home

oj01 — Fri, 10 Nov 2023 12:07:14 GMT

@LJWPhoto As @oldfella indicates we are all customers here so nobody will contact you. You will need to contact Sky directly. I would guess, though, that proving the engineer caused the damage might be an issue.

Re: Damaged items in the home

GD1 — Fri, 10 Nov 2023 12:10:53 GMT

@LJWPhoto I would also suggest that any correspondence for the installation would have asked you to make any area the engineer is working in is clear for them which would have been the prudent thing to do especially with any fragile itmes.