topic Re: Skybox not downloading in Sky Q

Skybox not downloading

Posset2023 — Tue, 07 Nov 2023 16:26:46 GMT

I have a Sky Q tv box. It will not download films etc and the blue Q light is not working.

It is still able to record programmes

Re: Skybox not downloading

Mr+Flibbles+86 — Wed, 08 Nov 2023 08:13:21 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Skybox not downloading

Tom-W19 — Fri, 10 Nov 2023 08:47:06 GMT

Hi @Posset2023

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Skybox not downloading

Mark30060721 — Sat, 11 Nov 2023 18:11:41 GMT

nothing wrong with connection as I looked it up on service on the sky box it is recording scheduled programs but will not download a programs