topic Re: Poor Satellite Sky Q in Sky Q

Poor Satellite Sky Q

LianneFinnie — Thu, 09 Nov 2023 23:18:16 GMT

For just over a week I have had poor signal so the picture is blurry and the sound jumps about. When I check my settings it says that I have good satellite signal. I cannot watch anything on Sky or anything I have recorded but anything on demand is fine. I've tried turning off from the mains but nothing works. Any ideas?

Re: Poor Satellite Sky Q

Chodley — Thu, 09 Nov 2023 23:22:35 GMT

Recordings from before the problem started?

Re: Poor Satellite Sky Q

LianneFinnie — Thu, 09 Nov 2023 23:30:00 GMT

Prior to the problems all recordings have been fine. I now have to delete all recordings and just watch things on demand which is a pain

Re: Poor Satellite Sky Q

Chodley — Thu, 09 Nov 2023 23:35:44 GMT

@LianneFinnie wrote:
Prior to the problems all recordings have been fine. I now have to delete all recordings and just watch things on demand which is a pain

I mean are recordings which predate the problem also affected by the problem?

Re: Poor Satellite Sky Q

LianneFinnie — Thu, 09 Nov 2023 23:37:16 GMT

No they are not

Re: Poor Satellite Sky Q

Chodley — Thu, 09 Nov 2023 23:39:16 GMT

Sounds like the dish might have got misaligned. Sky will need to send someone out. I've escalated this so they can chat to you.

Re: Poor Satellite Sky Q

LianneFinnie — Fri, 10 Nov 2023 01:37:51 GMT

Thank you

Re: Poor Satellite Sky Q

Addie15 — Fri, 10 Nov 2023 10:17:01 GMT

Hi there! Thank you for escalating this. We have sent an invite to LianneFinnie.

Re: Poor Satellite Sky Q

Addie15 — Fri, 10 Nov 2023 11:00:41 GMT

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.