topic Re: Sky box and remote in Sky Q

Sky box and remote

Mavis1 — Thu, 09 Nov 2023 19:51:20 GMT

My sky Q box is not responding to the remote,can you help please

Re: Sky box and remote

oldfella — Thu, 09 Nov 2023 19:53:01 GMT

@Mavis1 wrote:

My sky Q box is not responding to the remote,can you help please

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

Re: Sky box and remote

Mavis1 — Thu, 09 Nov 2023 19:54:46 GMT

There is a green light on my sky box but no other light showing. It's not responding to remote

Can you help please 🥺

Re: Sky box and remote

oldfella — Thu, 09 Nov 2023 20:01:02 GMT

@Mavis1 wrote:

There is a green light on my sky box but no other light showing. It's not responding to remote

Can you help please 🥺

Hi @Mavis1

First make sure that the TV set is switched on and is switched to the HDMI input to which the Q box is connected.

.Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.