topic Re: Netflix in Sky Q

Netflix

ChloeWhite94 — Thu, 09 Nov 2023 18:53:01 GMT

I have nextflix added to my sky account.

when I click "join now" this directs me to a page "add Netflix to your Sky package" - that is the only join option I have on screen.

when I click this it states "you've already added this package to your sky subscription. You can start watching shortly"

error code DSU_508

it has been saying this for hours. Any suggestions

Re: Netflix

oldfella — Thu, 09 Nov 2023 18:56:57 GMT

@ChloeWhite94 wrote:

I have nextflix added to my sky account.

when I click "join now" this directs me to a page "add Netflix to your Sky package" - that is the only join option I have on screen.

when I click this it states "you've already added this package to your sky subscription. You can start watching shortly" error code DSU_508

it has been saying this for hours. Any suggestions

Hi @ChloeWhite94

Have you Activated your Netflix?

See help link

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

Re: Netflix

ChloeWhite94 — Thu, 09 Nov 2023 19:04:40 GMT

Yes as above - I have tried to activate and it states this package is already on my sky subscription

Re: Netflix

oldfella — Thu, 09 Nov 2023 19:09:50 GMT

@ChloeWhite94 wrote:

Yes as above - I have tried to activate and it states this package is already on my sky subscription

Hi @ChloeWhite94

You shouldn't be selecting join now.

Press Home on your Sky Q remote then scroll to On Demand
Scroll to Netflix and select any Netflix show
Follow the on-screen instructions

Re: Netflix

mary+reddan — Tue, 26 Dec 2023 17:39:36 GMT

Hi @ChloeWhite94 did you manage to sort this out . also have the same prob as above . I went to on demand selected a show to watch and all I got was sign in or join .

i am also getting error code DSU_508.

There doesn't seem to be any other instructions . Thanks in advance.