topic Re: Cannot download in Sky Q

Cannot download

Hventz — Thu, 09 Nov 2023 14:45:34 GMT

I reinstated my sky yesterday after receiving an offer after leaving. It came back on straight away but I cannot download any programs to watch it days I need to upgrade. I have hd package but even changed the format to download sd but still saying b the same.

Re: Cannot download

Daniel0210 — Thu, 09 Nov 2023 14:49:13 GMT

@Hventz
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Re: Cannot download

Hventz — Thu, 09 Nov 2023 14:53:53 GMT

Thank you I got cut off on the phone twice so given up on that route.

Re: Cannot download

Addie15 — Thu, 09 Nov 2023 15:00:41 GMT

Hi there! Thank you for escalating this. We have sent an invite to Hventz.