topic Re: Can I order a new sky remote in Sky Q

Can I order a new sky remote

Kd+jones — Thu, 09 Nov 2023 12:50:02 GMT

Can I order a new sky q remote

Re: Can I order a new sky remote

GD1 — Thu, 09 Nov 2023 12:52:23 GMT

@Kd+jones You will need to call as the forum can't place orders.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Re: Can I order a new sky remote

Daniel0210 — Thu, 09 Nov 2023 13:09:42 GMT

@Kd+jones
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).