topic Need replacement packaging for sky q return in Sky Q

Need replacement packaging for sky q return

Cleevelands — Wed, 08 Nov 2023 18:04:19 GMT

We have been on holiday and have just returned home to find the sky q return packaging lying outside on our patio soaking wet and totally unusable where the postman left it. It is just a pile of wet cardboard mush and the labels are unreadable. How do I speak to a human being at sky to get another set sent out please?

Re: Need replacement packaging for sky q return

Daniel0210 — Wed, 08 Nov 2023 18:07:29 GMT

@Cleevelands
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Need replacement packaging for sky q return

Cleevelands — Fri, 10 Nov 2023 05:09:50 GMT

And what is the returns address please? I can just about make out part of the postcode on the ruined returns label and it is nothing like the address that Google is giving me!!

Re: Need replacement packaging for sky q return

Daniel0210 — Fri, 10 Nov 2023 05:14:04 GMT

@Cleevelands

@Daniel0210 wrote:

@Cleevelands
This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband