Sky q box not working

Fergi1 — Wed, 08 Nov 2023 17:44:43 GMT

Hello

my sky box keep losing it self every day now and have to turn it off at the wall for it to reset itself so I can use it again .

Re: Sky q box not working

oldfella — Wed, 08 Nov 2023 17:49:03 GMT

@Fergi1 wrote:

Hello

my sky box keep losing it self every day now and have to turn it off at the wall for it to reset itself so I can use it again .

Hi @Fergi1

Exactly what do you mean by losing itself?

Re: Sky q box not working

Fergi1 — Wed, 08 Nov 2023 17:51:58 GMT

After it been on for a while it turns itself off and won't start it up without turning it off at the wall

Re: Sky q box not working

oldfella — Wed, 08 Nov 2023 17:57:49 GMT

@Fergi1 wrote:

After it been on for a while it turns itself off and won't start it up without turning it off at the wall

Hi @Fergi1

Looks like it could be overheating. Assume it is well ventilated and not stacked with other devices.

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

If you still have the issue best to contact Sky for an Engineer

topic Sky q box not working in Sky Q

Sky q box not working

Re: Sky q box not working

Re: Sky q box not working

Re: Sky q box not working