topic 2nd remote not working in Sky Q

2nd remote not working

LottieG1 — Wed, 08 Nov 2023 12:20:16 GMT

So we have had 2 q remotes working perfectly fine on our Q box until earlier this week. This is due to me having as disability so easier to have my own remote near me all the time. Now only one will work I have called and spoke to tech who had no idea why even after a box power down and re pairing the remotes only one will work. Pair one the other stops working and vice versa. Does anyone know if there has been an update to stop 2 remotes paired to one box if so cim not impressed. I've done all the press 1 and 3 over and over and even unpaiir 7& 9. All they tried to do was sell me extras I don't need any extras Sky cinema etc.

Thanks in advance for any info.

Re: 2nd remote not working

oldfella — Wed, 08 Nov 2023 12:34:24 GMT

@LottieG1 wrote:

So we have had 2 q remotes working perfectly fine on our Q box until earlier this week. This is due to me having as disability so easier to have my own remote near me all the time. Now only one will work I have called and spoke to tech who had no idea why even after a box power down and re pairing the remotes only one will work. Pair one the other stops working and vice versa. Does anyone know if there has been an update to stop 2 remotes paired to one box if so cim not impressed. I've done all the press 1 and 3 over and over and even unpaiir 7& 9. All they tried to do was sell me extras I don't need any extras Sky cinema etc.

Thanks in advance for any info.

Hi @LottieG1

Afraid you can only pair one Bluetooth remote to a Q box. This hasn't changed.

The only way you can use two remotes is using one of them in infrared mode.

If you want to use TV volume on both remotes proceed as follows.

Set the first remote as normal by pairing as follows
Make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Check that it works the TV.

Then press and hold 4 & 6 together until the remote led flashes. This will disconnect the Bluetooth so that the remote will control the Q box by infrared and TV volume by infrared. There will be no Voice control on this remote.

Then on the second remote completely reset the Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

This will work the Q box by Blutooth and the TV by infrared. You will have voice control on this remote.

Re: 2nd remote not working

LottieG1 — Wed, 08 Nov 2023 12:35:41 GMT

@oldfella Thanks you've saved the day, that's worked 😃

Re: 2nd remote not working

samread — Tue, 11 Mar 2025 17:10:09 GMT

Unfortunately not worked for me. Have followed your instructions and now one remote is working on infrared but the second, when pressing 1&3 continually says "...unsuccessful".