topic Re: Some HD channels not working in Sky Q

Some HD channels not working

Katecarter — Tue, 07 Nov 2023 21:17:34 GMT

Hello,

Some of my HD channels aren't working but others are. BBC1 for instance says I need to upgrade but I pay for hd with my subscription. It did lose signal completely but has come back on now

Re: Some HD channels not working

oldfella — Tue, 07 Nov 2023 21:19:04 GMT

@Katecarter wrote:

Hello,

Some of my HD channels aren't working but others are. BBC1 for instance says I need to upgrade but I pay for hd with my subscription. It did lose signal completely but has come back on now

Hi @Katecarter

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q.

Re: Some HD channels not working

Katecarter — Tue, 07 Nov 2023 22:03:30 GMT

Thank you,

my tv doesn't look like any of the screens as I have channels just not certain hd

Re: Some HD channels not working

oldfella — Tue, 07 Nov 2023 22:10:35 GMT

@Katecarter wrote:

Thank you,

my tv doesn't look like any of the screens as I have channels just not certain hd

You said you lost Signal @Katecarter .

If this is happening it could be a Dish alignment issue