topic Remote not working in Sky Q

Remote not working

Jamesjc92 — Tue, 07 Nov 2023 21:11:49 GMT

Remote control is being intermittent with working, changed batteries and made no difference

Re: Remote not working

oldfella — Tue, 07 Nov 2023 21:14:05 GMT

@Jamesjc92 wrote:

Remote control is being intermittent with working, changed batteries and made no difference

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

Failing this

Check the following link and it will lead to a form for a replacement remote.
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment

Re: Remote not working

Daniel0210 — Tue, 07 Nov 2023 21:14:20 GMT

@Jamesjc92
After checking the basics, ie; fresh batteries, re-pairing etc if your Sky Q remote is definitely broken/faulty, if you follow this link it should allow you to do some more troubleshooting and then it’ll send you to a form to request a replacement (apparently this is not available to customers in the ROI).
https://www.sky.com/help/articles/lost-stolen-damaged-sky-q-equipment#get-in-touch

(It might be quicker to purchase a new one from a retailer / main supermarket. If you do that as well you’ll always have a spare).