topic Re: Faulty HardDisk in Sky Q

Faulty HardDisk

ShotMeItsKinder — Tue, 07 Nov 2023 18:06:09 GMT

Hi,
My hard disk on my Sky Q has failed,

I understand that I can order a new box online. Just a quick question in relation to my content that has been lost.

On the wizard to apply for a new box it states that all recordings will be lost, to which I accept.

The main point is will the items I have purchased be list as well??

kind Regards

Bob

Re: Faulty HardDisk

oldfella — Tue, 07 Nov 2023 18:22:54 GMT

@ShotMeItsKinder wrote:

Hi,
My hard disk on my Sky Q has failed,

I understand that I can order a new box online. Just a quick question in relation to my content that has been lost.

On the wizard to apply for a new box it states that all recordings will be lost, to which I accept.

The main point is will the items I have purchased be list as well??

kind Regards

Bob

Hi @ShotMeItsKinder

Any Buy and keep from Sky Store can be downloaded to a replacement Q box.

Everything else is lost

Re: Faulty HardDisk

ShotMeItsKinder — Tue, 07 Nov 2023 19:10:57 GMT

To anyone who read this

Just contacted the very elusive call centre. Spoke with a lovely helpful lady.

I was informed that I would lose my recordings, which I was expecting .

What I was not expecting, I would also lose all the media purchased from Sky Store.

This was the reason I wanted to talk to someone prior ordering a new box. I informed the lady not to bother sending a new Sky Q box as I would be cancelling my account in the morning.

I explained that the equipment belongs to Sky and the media paid for with my hard earned money on top of my subscriptions and that the situation is unacceptable.

An internal phone call happened - I have to phone Sky Store and the problem will be rectified.

Next week before new box and a man in a van comes. I will post the outcome for all to see.

Regards Bob

Re: Faulty HardDisk

oldfella — Tue, 07 Nov 2023 19:19:01 GMT

@ShotMeItsKinder wrote:

To anyone who read this

Just contacted the very elusive call centre. Spoke with a lovely helpful lady.

I was informed that I would lose my recordings, which I was expecting .

What I was not expecting, I would also lose all the media purchased from Sky Store.

This was the reason I wanted to talk to someone prior ordering a new box. I informed the lady not to bother sending a new Sky Q box as I would be cancelling my account in the morning.
I explained that the equipment belongs to Sky and the media paid for with my hard earned money on top of my subscriptions and that the situation is unacceptable.

An internal phone call happened - I have to phone Sky Store and the problem will be rectified.

Next week before new box and a man in a van comes. I will post the outcome for all to see.
Regards Bob

Hi @ShotMeItsKinder

Have you read my previous post.

Any Buy and Keep from Sky Store is not lost

Re: Faulty HardDisk

ShotMeItsKinder — Tue, 07 Nov 2023 19:34:42 GMT

many thanks for the reply.. When I was told that I would lose the purchased items by a Sky member of staff - my actions and reactions were based on this information.

Re: Faulty HardDisk

oldfella — Tue, 07 Nov 2023 19:47:16 GMT

@ShotMeItsKinder wrote:

Hi

many thanks for the reply.. When I was told that I would lose the purchased items by a Sky member of staff - my actions and reactions were based on this information.

That was false information @ShotMeItsKinder

Buy and keep is on your Sky Store Account and can be downloaded to a replacement box.

See following link

https://www.sky.com/help/articles/about-buy-and-keep-rentals

And I Quote

"If you ever replace or upgrade your Sky box, we'll make sure your purchases are automatically transferred to your new box once you've paired your viewing card. As long as you're a Sky subscriber, we’ll be able to transfer your purchased recordings each time your Sky box is replaced"

Re: Faulty HardDisk

PandJ2020 — Tue, 07 Nov 2023 19:47:18 GMT

Technically they are 'lost' until you redownload them on the new box...

Re: Faulty HardDisk

Chodley — Wed, 08 Nov 2023 08:07:48 GMT

She meant you'll lose that copy of them. You can just download them again (without paying again)

Shocking lack of understanding of your real question.

Re: Faulty HardDisk

cuke — Wed, 08 Nov 2023 11:07:37 GMT

@ShotMeItsKinder wrote:
To anyone who read this

Just contacted the very elusive call centre. Spoke with a lovely helpful lady.

I was informed that I would lose my recordings, which I was expecting .

What I was not expecting, I would also lose all the media purchased from Sky Store.

This was the reason I wanted to talk to someone prior ordering a new box. I informed the lady not to bother sending a new Sky Q box as I would be cancelling my account in the morning.

I explained that the equipment belongs to Sky and the media paid for with my hard earned money on top of my subscriptions and that the situation is unacceptable.

An internal phone call happened - I have to phone Sky Store and the problem will be rectified.

Next week before new box and a man in a van comes. I will post the outcome for all to see.

Regards Bob

Don't forget to have your faulty skyq box, with cables and remote ready to exchange. Also make sure you remove the viewing card.