topic Re: Sky Q box won’t connect to wifi in Sky Q

Sky Q box won’t connect to wifi

Sky15 — Wed, 01 Nov 2023 14:41:41 GMT

Since our internet briefly went off a few days ago, our Sky Q box will no longer connect to our Sky Wi-Fi. All other devices working fine on Wi-Fi. Have tried resetting with WPS and entering router password, switching everything off and unplugging etc, but no luck. Can't use Ethernet cable as too far. Have sky Wi-Fi booster and both it and router have all lights on green. Sky mini box obviously won't connect as main box not showing on network.

Extremely frustrating and seems to be a fairly common problem but haven't seen a clear solution in any of the chats that I have tried yet. Can anyone help?!

Re: Sky Q box won’t connect to wifi

Greenfingers001 — Thu, 02 Nov 2023 08:46:40 GMT

Hi there @Sky15 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box won’t connect to wifi

Sky15 — Fri, 03 Nov 2023 07:40:37 GMT

Thanks for the reply- it somehow resolved itself last night 🤷🏻‍♀️ but thank you for your help.

Re: Sky Q box won’t connect to wifi

CraigLJH — Tue, 07 Nov 2023 18:13:58 GMT

Got the same issue as above

Re: Sky Q box won’t connect to wifi

idol+the+bear — Tue, 07 Nov 2023 18:48:35 GMT

If you have a Sky router do a reset by pressing the small button on the back of the router and then search for the network on your main Sky Q box. This normally works and is not the same as powering off the router and switching back on.

Re: Sky Q box won’t connect to wifi

CraigLJH — Tue, 07 Nov 2023 18:50:21 GMT

Hi I have a bt router have tried resetting that.All other WiFi devices working.Have tried a reset of sky q box as well

Re: Sky Q box won’t connect to wifi

Samrvn — Sun, 28 Jan 2024 18:12:19 GMT

Had issues with sky Q box randomly disconnecting from WiFi. Tried unplugging box and router and everything else you can imagine. Someone on here suggested just resetting the router and this did the trick first time.