No internet connection on sky q box

Suzeeh — Tue, 07 Nov 2023 17:34:06 GMT

We have lost our internet connection on our main sky q box. This has been happening for 2 days. Yesterday managed to reset snd reconnect but today it won't connect

Re: No internet connection on sky q box

Suzeeh — Tue, 07 Nov 2023 17:37:48 GMT

No internet connection. Won't allow us to reconnect

Re: No internet connection on sky q box

oldfella — Tue, 07 Nov 2023 17:42:37 GMT

@Suzeeh wrote:

No internet connection. Won't allow us to reconnect

Hi @Suzeeh

Are you carrying out a Network reset as follows on your main Q box?

Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

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No internet connection on sky q box

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Re: No internet connection on sky q box