topic Re: Sky Q box/Toshiba tv keeps going to black screen. in Sky Q

Sky Q box/Toshiba tv keeps going to black screen.

Thurcofox — Wed, 19 Jul 2023 10:14:16 GMT

@SlenderRobert ,perhaps you can help,recently purchased Toshiba fire stick tv,easy set up,but one constant bugging issue,when turning on sky q ox,tv screen fires up,picture appears, then slowly fades to black,still with sound.So turn off tv,pullout plug,do home1080home,to q box temporarily resolves issue,I have had a sky engineer yesterday, new q box installed, hdmi cable fitted,engineer couldn't find anything wrong,then later on does the same thing again,please advise??

Re: Sky Q box/Toshiba tv keeps going to black screen.

SlenderRobert — Wed, 19 Jul 2023 11:14:56 GMT

@Thurcofox

Hmmm, that's an intriguing one. What's the model number of the Toshiba TV? Does it have any form of ambient light detection which automatically dims the display when it's in a dark room?

Re: Sky Q box/Toshiba tv keeps going to black screen.

Thurcofox — Wed, 19 Jul 2023 18:28:11 GMT

@SlenderRobert ,finally got round to finding, make for Toshiba fire stick tv,50UF3D53DB,hope this helps...

Re: Sky Q box/Toshiba tv keeps going to black screen.

Lizppp1 — Sat, 16 Sep 2023 08:30:09 GMT

Hi we have same issue gave you fixed this?

Re: Sky Q box/Toshiba tv keeps going to black screen.

Debbhe — Thu, 12 Oct 2023 21:36:09 GMT

I also have he same issue

Re: Sky Q box/Toshiba tv keeps going to black screen.

Bfg2020 — Tue, 07 Nov 2023 12:38:21 GMT

I had the same. Change the display settings to cinema instead of automatic and it fixes it.

Re: Sky Q box/Toshiba tv keeps going to black screen.

Ssk9193 — Sat, 06 Jan 2024 13:13:36 GMT

Has anyone found a fix, I have the same issue. It's been working fine for a couple months, and when I'm adjusting the settings for this input, the picture is fine, then when I've finished it fades to almost complete darkness again. No icture settings are fixing it.

Re: Sky Q box/Toshiba tv keeps going to black screen.

Alan104 — Sat, 10 Feb 2024 15:07:08 GMT

I have the same issue, very frustrating. Someone mentioned changing the screen to "Cinima", but I cannot see the option in the menu.

Re: Sky Q box/Toshiba tv keeps going to black screen.

Laing1 — Sat, 10 Feb 2024 16:39:15 GMT

@Alan104 wrote:

I have the same issue, very frustrating. Someone mentioned changing the screen to "Cinima", but I cannot see the option in the menu.

@Alan104 what model of Toshiba TV do you have

Re: Sky Q box/Toshiba tv keeps going to black screen.

Alan104 — Sat, 10 Feb 2024 19:38:09 GMT

50UF3D53DB

Re: Sky Q box/Toshiba tv keeps going to black screen.

Alan104 — Sat, 10 Feb 2024 22:28:51 GMT

@Laing1

50UF3D53DB

Re: Sky Q box/Toshiba tv keeps going to black screen.

Ssk9193 — Sat, 10 Feb 2024 22:36:17 GMT

I haven't yet found a permanent fix, however I've noticed it happens whenever I've fallen asleep with the TV on and it's timed out... the fix each time has been to turn it off and on at the wall.

Re: Sky Q box/Toshiba tv keeps going to black screen.

Alan104 — Mon, 12 Feb 2024 17:12:36 GMT

@Ssk9193

Thanks for your reply. We have found this works sometimes, but it's a pain as it does take a few minutes. I'm sure it has something to do with the settings, but it also happened when we switch the tv on.

Re: Sky Q box/Toshiba tv keeps going to black screen.

Laing1 — Mon, 12 Feb 2024 17:36:35 GMT

@Alan104 wrote:

@Laing1

50UF3D53DB

@Alan104 right I have the 43 QF5D53DB fire TV in a bedroom and not having any problems with it at all

Re: Sky Q box/Toshiba tv keeps going to black screen.

Alan104 — Mon, 12 Feb 2024 18:12:38 GMT

I'm sure the sky box has something to do with it. It's only when the sky box is on.

Re: Sky Q box/Toshiba tv keeps going to black screen.

LeeLi111 — Tue, 02 Apr 2024 11:03:04 GMT

Did anyone find a solution to this? Our new toshiba fire tv was working fine with sky q, then all of a sudden 2 weeks later when we switch over to sky the tv starts to go dark? When i use the tv independently its absolutly fine and the brightness is normal, the moment i use the sky q remote and hdmi for sky q it starts to darken? No reason as to why this has started to happen

Re: Sky Q box/Toshiba tv keeps going to black screen.

Kathleeeeen — Thu, 26 Sep 2024 19:11:31 GMT

@LeeLi111 I found a solution. I rang Toshiba, they told me to turn it off at the main. When it is off hold down the manual on/off switch (middle bottom of the screen) and then turn the screen back on while holding the button. Once it's on let go, it then works again.
he said it was a build up of static and I should ring back if it does it again so it can be sorted under the warrenty. It's just Done it again and the fix worked again

Re: Sky Q box/Toshiba tv keeps going to black screen.

Kathleeeeen — Thu, 26 Sep 2024 19:15:41 GMT

@Alan104 I found a solution. I rang Toshiba, they told me to turn it off at the main. When it is off hold down the manual on/off switch (middle bottom of the screen) and then turn the screen back on while holding the button. Once it's on let go, it then works again.
He said it was a build up of static and I should ring back if it does it again so it can be sorted under the warrenty. It's just done it again and the fix still worked. I was changing the hdmi cable every few months

Re: Sky Q box/Toshiba tv keeps going to black screen.

Alan104 — Fri, 27 Sep 2024 10:51:14 GMT

Thanks for your help.