topic Re: Sky q mini box problems in Sky Q

Sky q mini box problems

Helmoo — Tue, 07 Nov 2023 10:02:49 GMT

Hi, since we changed our broadband to fibre (with Plusnet), our Sky Q mini box doesn’t work. It started out ok, then the screen kept glitching, then it lost connection altogether. I reset it using the WPS buttons from the main Sky Q box (there have been no issues with that box) and the modem and the Sky booster. It worked again for a bit but then we got the same problem. Any ideas how to fix this? Thanks.

Re: Sky q mini box problems

oldfella — Tue, 07 Nov 2023 10:07:04 GMT

@Helmoo wrote:

Hi, since we changed our broadband to fibre (with Plusnet), our Sky Q mini box doesn’t work. It started out ok, then the screen kept glitching, then it lost connection altogether. I reset it using the WPS buttons from the main Sky Q box (there have been no issues with that box) and the modem and the Sky booster. It worked again for a bit but then we got the same problem. Any ideas how to fix this? Thanks.

Hi @Helmoo

Is your Booster a Sky Q Booster and to what is it connected?

Also where is located in relation to the main Q box and the mini?

see following link for Sky booster versions

https://www.sky.com/help/articles/sky-wifi-booster-what-do-you-need-help-with

Re: Sky q mini box problems

Helmoo — Tue, 07 Nov 2023 10:23:11 GMT

Hi, yes it is a sky broadband booster, connected (wirelessly) to the modem. All three lights are green. It is in between the main box and mini.