topic Re: Main box turning to home screen in Sky Q

Main box turning to home screen

PBT1808 — Mon, 06 Nov 2023 14:54:17 GMT

Hello. We're having a really strange issue with the main Sky Q box where it's going to the home screen as we're watching something. It' s happening with live tv, recordings and even in apps like Netflix. I've taken all of the batteries out of the remotes (all of them!) as I thought it may have been an issue with this but it's still happening. Doesn't happen on any of the mini boxes that we have. Any help greatly appreciated!

Re: Main box turning to home screen

Mr+Flibbles+86 — Tue, 07 Nov 2023 08:21:37 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Main box turning to home screen

Addie15 — Thu, 09 Nov 2023 08:28:12 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.