GUI issues

penfold72 — Mon, 06 Nov 2023 20:23:05 GMT

My main q box, a 2tb UHD box, has over the past few months started to get issues on the Sky GUI, with random corruption seen, that moves around when scrolling around. This isn't a TV issue as TV programs are fine. Also when moving around thumbnails on the recording planner the thumbnails go fuzzy and then sharpen up again, when you stop scrolling. My mini box never has these issues, and the interface is much smoother. If I reboot the box all goes fine for a few days. I wonder if either the box is overheating or starting to fail. Do I need a new main box.....

Re: GUI issues

oldfella — Mon, 06 Nov 2023 20:25:10 GMT

@penfold72 wrote:

My main q box, a 2tb UHD box, has over the past few months started to get issues on the Sky GUI, with random corruption seen, that moves around when scrolling around. This isn't a TV issue as TV programs are fine. Also when moving around thumbnails on the recording planner the thumbnails go fuzzy and then sharpen up again, when you stop scrolling. My mini box never has these issues, and the interface is much smoother. If I reboot the box all goes fine for a few days. I wonder if either the box is overheating or starting to fail. Do I need a new main box.....

Hi @penfold72

First
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

If you still have issues best to contact Sky for an Engineer

topic GUI issues in Sky Q

GUI issues

Re: GUI issues