Can’t access my recordings

JamesBaker — Mon, 06 Nov 2023 19:44:32 GMT

It's just saying please wait with a spinning wheel when I try to access my recordings and I also can't access Catch up

Re: Can’t access my recordings

oldfella — Mon, 06 Nov 2023 19:48:04 GMT

@JamesBaker wrote:

It's just saying please wait with a spinning wheel when I try to access my recordings and I also can't access Catch up

Hi @JamesBaker

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If this doesn't help do you get any message concerning your Hard drive.? If you do see following link.

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages

Re: Can’t access my recordings

Clarice1966 — Sat, 13 Jul 2024 00:09:28 GMT

I've done a reboot several times & checked cables etc but I'm still getting 'please wait' & the spinning circle on recordings

topic Re: Can’t access my recordings in Sky Q

Can’t access my recordings

Re: Can’t access my recordings

Re: Can’t access my recordings