topic Sky Second Mini Box in Sky Q

Sky Second Mini Box

DerekMcAuley — Mon, 06 Nov 2023 14:57:14 GMT

Hi,

looking for help, i have a 1tb sky q box and 1 sky mini box. i am looking to order a second sky mini box which i have added to my cart but not purchased yet as it does not tell me if i have to upgrade my main sky q box to a 2tb box. if so do they post one of those out as well as the second mini box?

any help would be apprecaited

Re: Sky Second Mini Box

nigea99 — Mon, 06 Nov 2023 16:26:41 GMT

@DerekMcAuley wrote:

Hi,

looking for help, i have a 1tb sky q box and 1 sky mini box. i am looking to order a second sky mini box which i have added to my cart but not purchased yet as it does not tell me if i have to upgrade my main sky q box to a 2tb box. if so do they post one of those out as well as the second mini box?

any help would be apprecaited

hi @DerekMcAuley

No there is no automatic upgrade

Can I just check that you have a 1TB non UHD box :

To check

Home - Settings - System Info - Hardware Version

If it is 32Cxxx then you have an older 1TB non-UHD Box which does indeed only support 1 active mini
If it is 32B2xxx then you have a UHD HDR 1TB or 2TB Box which supprts 2 active minis

An upgrade to the main box is an additional Fee

BTW The charge for a mini is an admin fee not a purchase price as they always remain the property of KSY

Re: Sky Second Mini Box

TimmyBGood — Mon, 06 Nov 2023 16:31:57 GMT

@DerekMcAuley wrote:

it does not tell me if i have to upgrade my main sky q box to a 2tb box. if so do they post one of those out as well as the second mini box?

No: there isn't any automatic link there at all.

Note that the UHD/HDR 1TB (from November 2019 onwards) can have two Mini boxes in use at once: it's the 2016-2019 non-UHD 1TB which cannot.

Re: Sky Second Mini Box

DerekMcAuley — Mon, 06 Nov 2023 16:43:56 GMT

Thank You @nigea99 i checked that the box i have is a 32Cxxx version which means its an older box. How do i go about ordering a new 2tb box as i do not see that option on the store?

thanking you for your assistance its very much appreciated. D

Re: Sky Second Mini Box

DerekMcAuley — Mon, 06 Nov 2023 16:45:41 GMT

thank you @TimmyBGood for the response its appreciated, i have asked another responder how to upgrade to a 2TB box as i do not see thatt option in the shop. D

Re: Sky Second Mini Box

TimmyBGood — Mon, 06 Nov 2023 16:48:56 GMT

@DerekMcAuley

No problem: just note there may or may not actually be any 'new' 2TB boxes, because that UHD/HDR 1TB I mentioned has been the default hardware since November 2019.

You'd need to contact Sky either way, but a 2TB is likely to be a reconditioned unit. What you don't want is the original v1 2TB (2016) because that's UHD but not HDR.

Re: Sky Second Mini Box

nigea99 — Mon, 06 Nov 2023 17:02:34 GMT

@DerekMcAuley wrote:

Thank You @nigea99 i checked that the box i have is a 32Cxxx version which means its an older box. How do i go about ordering a new 2tb box as i do not see that option on the store?

thanking you for your assistance its very much appreciated. D

hi @DerekMcAuley

I see @TimmyBGood has been able to answer before I could - as he says, unfortunately you will need to call as there are not any online options currently

As @TimmyBGood make sure that they do specify an HDR box - if you are getting an upgarde to 1TB it will be but as @TimmyBGood says there is a non HDR 2TB version that I don't think you should accept (unless they offer it for free)