topic Re: Paramount plus app in Sky Q

Paramount plus app

Jordy1 — Thu, 02 Nov 2023 22:50:23 GMT

My paramount plus app hasn't been working the past 4 days. Every other app and downloads are working so isn't a WiFi issue. Log in and everything working just can't get programmes to start. Just keep getting error code 9999. Any help much appreciated

Re: Paramount plus app

Tom-W19 — Fri, 03 Nov 2023 11:14:57 GMT

Hi @Jordy1

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Paramount plus app

Addie15 — Fri, 03 Nov 2023 14:04:50 GMT

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

Re: Paramount plus app

Blackie27 — Mon, 06 Nov 2023 16:16:19 GMT

I have the same Paramount Plus issue on Sky.. That is, programmes very slow to download or

not downloading with error message code 9999.

I have no issues with other apps. My sky box is directly connected by Ethernet cable to the router. The router is working fine. The internet connection is working fine.

Re: Paramount plus app

Jordy1 — Mon, 06 Nov 2023 17:19:33 GMT

I got helping from a sky employee and seems to be working okay again! I just turned the box of at the socket and left it off for at least 10 minutes and then powered it back and left it for awhile. Open paramount app selected the first show and let it play for 5mins and paused and left it for a sec just to check it would continue playing after pausing. It worked for me, I have no idea what the actual issue was but it's fixed now. Hope this helps with your

Re: Paramount plus app

Blackie27 — Mon, 06 Nov 2023 20:14:47 GMT

Many thanks. Seems to have worked, at least for tonight.