topic Re: Sky Q stopped working in Sky Q

Sky Q stopped working

powell3 — Mon, 06 Nov 2023 09:10:35 GMT

My Sky Q stopped working yesterday. I cannot view recording, record anything and the Home Screen is plain blue. I’ve tried to update the software 15 times now and although it goes through the motions nothing actually updates or fixes the problem.

Re: Sky Q stopped working

cuke — Mon, 06 Nov 2023 10:31:38 GMT

Updating the firmware will do nothing, have you tried a power cycle of the box, is the box connected to the internet?

Re: Sky Q stopped working

powell3 — Mon, 06 Nov 2023 15:28:33 GMT

@cuke Yes I have and yes it's connected to the internet.

Re: Sky Q stopped working

Chodley — Mon, 06 Nov 2023 15:50:25 GMT

How can you tell it's connected if the home screen is plain blue?

sounds like the box has maybe failed and needs replacing

Re: Sky Q stopped working

powell3 — Mon, 06 Nov 2023 15:58:57 GMT

It's definitely connected. I have the tiles on the screen but nothing in them to select. I've tried the sky app and that's not working, I've tried calling them and the phone line is down. It's ridiculous!

Re: Sky Q stopped working

Chodley — Mon, 06 Nov 2023 16:49:28 GMT

Are you sure it was the right number?

Re: Sky Q stopped working

TimmyBGood — Mon, 06 Nov 2023 17:14:50 GMT

@Chodley

Might be related to the Sky support line outage this morning.

Re: Sky Q stopped working

powell3 — Mon, 06 Nov 2023 19:10:38 GMT

Yes. After repeating everything I'd already tried with a technician on the phone, they're now coming out on Thursday to replace the box!

Thanks for trying peeps.