topic Connection to internet issues in Sky Q

Connection to internet issues

Sifoxie1 — Mon, 06 Nov 2023 13:35:04 GMT

Several days now our sky Q box has continuous issues connecting to our broadband wifi router.

The router is with BT and perfectly fine as I WFH and had several calls this morning, plus all other devices (lights, doorbell, switch, laptops, mobiles etc et ) all work fine. Download speed is 947mb upload is 112mb.

Ive rebooted both Q box and Router, even put router password in sevrral times. All i get is and 'x' in connection to internet, and 'checking' every so often which comes backa with 'x'

This is for sure a issue with the Skybox not my router.

Re: Connection to internet issues

Mr+Flibbles+86 — Tue, 07 Nov 2023 08:16:45 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection to internet issues

Addie15 — Thu, 09 Nov 2023 08:23:38 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.