topic Re: Viewing card can’t be read. in Sky Q

Viewing card can’t be read.

Chanel9 — Sun, 05 Nov 2023 09:52:56 GMT

I cannot get in contact with SKY only bots. I've been calling all the support numbers presented on the sky box which says the number doesn't exist and also via the app no real person is available only bots.

i have completed and tried all steps , re inserting the card, and then turning of the sky box from the mains etc nothing is working its day three of no access to my tv.

Re: Viewing card can’t be read.

Addie15 — Mon, 06 Nov 2023 10:49:21 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Viewing card can’t be read.

Chanel9 — Tue, 07 Nov 2023 09:09:40 GMT

I have made contact with customer service and they will be sending me a new viewing card. Which I will receive in 3-5 working days.

Re: Viewing card can’t be read.

Addie15 — Wed, 08 Nov 2023 11:28:31 GMT

Update-We are closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.