topic Sky Q Hardware failure in Sky Q

Sky Q Hardware failure

Bailey9 — Mon, 06 Nov 2023 08:29:58 GMT

My skyQ box has failed.....hard disk error! Nothing is working so tried to order replacement box via virtual assistant this failed 😞 Also tried online order replacement box just refers me to contact support team......this also failed calls just drop out ! So now what ?

Re: Sky Q Hardware failure

Mr+Flibbles+86 — Tue, 07 Nov 2023 08:12:51 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q Hardware failure

Addie15 — Thu, 09 Nov 2023 08:14:52 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.