topic Re: Netflix in Sky Q

Netflix

Melissa160715 — Sat, 04 Nov 2023 19:13:47 GMT

I cannot access my Netflix account which I have through sky package

Re: Netflix

oldfella — Sat, 04 Nov 2023 19:41:43 GMT

@Melissa160715 wrote:

I cannot access my Netflix account which I have through sky package

Hi @Melissa160715

Have you been through the Activation procedure

https://www.sky.com/help/articles/apps-on-sky-q-and-glass-netflix

Re: Netflix

Melissa160715 — Sat, 04 Nov 2023 22:19:39 GMT

Yes , someone hacked my account changed password. I've gone back through changed it but I'm completely locked out. Only allowing me to make a new account will billing but I'm already paying for Netflix through my sky package. Only way is removing Netflix off my package & reading it setting it up new from scratch. But by the time I got out through to the right department they shut at 8pm.

Re: Netflix

Invisiblename — Sun, 05 Nov 2023 00:34:47 GMT

@Melissa160715 wrote:
Yes , someone hacked my account changed password. I've gone back through changed it but I'm completely locked out. Only allowing me to make a new account will billing but I'm already paying for Netflix through my sky package. Only way is removing Netflix off my package & reading it setting it up new from scratch. But by the time I got out through to the right department they shut at 8pm.

Go to this thread and follow post 5

https://helpforum.sky.com/t5/Sky-Q/Netflix-account-hacked-with-locked-profile/m-p/4379201