Multi room not working after several reboots

KevinE19 — Sat, 04 Nov 2023 18:00:44 GMT

I'm really fed up, 22 years a customer . My multi room and fibre broadband have worked faultlessly since installation. Now my multi room freezes and why office wifi connection is abysmal. Nothing is changed, the service call said it's to do with the shape of my house. It hasn't changed

Re: Multi room not working after several reboots

oldfella — Sat, 04 Nov 2023 18:13:16 GMT

@KevinE19 wrote:

I'm really fed up, 22 years a customer . My multi room and fibre broadband have worked faultlessly since installation. Now my multi room freezes and why office wifi connection is abysmal. Nothing is changed, the service call said it's to do with the shape of my house. It hasn't changed

Hi @KevinE19

Have you carried out a Network reset on the mini box"

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

topic Multi room not working after several reboots in Sky Q

Multi room not working after several reboots

Re: Multi room not working after several reboots