topic Re: Sky box not working. Have tried turning on and off won’t connect in Sky Q

Sky box not working. Have tried turning on and off won’t connect

Jon24 — Sat, 04 Nov 2023 10:25:27 GMT

Sky box not working code mr001

Re: Sky box not working. Have tried turning on and off won’t connect

Daniel0210 — Sat, 04 Nov 2023 10:28:22 GMT

@Jon24

Is this on the main Sky Q box or a mini box?

Re: Sky box not working. Have tried turning on and off won’t connect

oldfella — Sat, 04 Nov 2023 10:28:49 GMT

@Jon24 wrote:

Sky box not working code mr001

Looks like it has lost connectivity @Jon24

See if a reboot fixes it.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Sky box not working. Have tried turning on and off won’t connect

Jon24 — Sat, 04 Nov 2023 11:19:25 GMT

Mini box

Re: Sky box not working. Have tried turning on and off won’t connect

Jon24 — Sat, 04 Nov 2023 11:20:02 GMT

Have already tried re booting 4 times same error

Re: Sky box not working. Have tried turning on and off won’t connect

Daniel0210 — Sat, 04 Nov 2023 11:21:51 GMT

@Jon24

Have you tried rebooting the main box first, then when that's back up and running do the mini box.

Re: Sky box not working. Have tried turning on and off won’t connect

Jon24 — Sat, 04 Nov 2023 11:22:20 GMT

Yes

Re: Sky box not working. Have tried turning on and off won’t connect

Jon24 — Sat, 04 Nov 2023 17:23:56 GMT

None of these things helped - any ideas?

Re: Sky box not working. Have tried turning on and off won’t connect

Datson85 — Sat, 04 Nov 2023 17:32:38 GMT

We have the same issue today, been fine until today and the mini box connects to the main box and then drops out

Re: Sky box not working. Have tried turning on and off won’t connect

oldfella — Sat, 04 Nov 2023 17:58:02 GMT

@Jon24 wrote:

None of these things helped - any ideas?

Have you carried out a Network reset on the mini box @Jon24

Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

Re: Sky box not working. Have tried turning on and off won’t connect

K.L.Richards — Tue, 12 Dec 2023 12:37:07 GMT

Alot of posts on this. I had the same problem yesterday after Sky help got me to factory reset my router (which wasnt needed).

Anyway, after battling to sort the MR001 issue with my mini boxes not connecting to the main box, I remembered that for them to connect using the MPS button, they have to connect to a 2.4Ghz Wifi channel. If your Sky Router is set to combine the 2.4 & 5Ghz band into one SSID, then you have to disable the 5 GHZ band first. You can then connect the mini boxes, by following the onscreen intrsuctions using the MPS button. When they are connected you can re-enable the 5Ghz channel on the router.