topic Re: Install sky Q box in Sky Q

Install sky Q box

steven62 — Sat, 04 Nov 2023 11:01:04 GMT

Hello, I have received a letter to up grade my sky box for a sky Q box. I need to book an engineer to do this

Re: Install sky Q box

Mark39 — Sat, 04 Nov 2023 11:03:55 GMT

Give Sky a call. You can't book an engineer via the Community, I'm afraid.

Re: Install sky Q box

Daniel0210 — Sat, 04 Nov 2023 11:05:16 GMT

@steven62
If you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum.

Re: Install sky Q box

steven62 — Sat, 04 Nov 2023 11:05:35 GMT

Rubbish answer I was on the phone and they sent me on here to sort

Re: Install sky Q box

Daniel0210 — Sat, 04 Nov 2023 11:07:03 GMT

@steven62 wrote:

Rubbish answer

@steven62

From who? You aren’t talking to Sky Customer Services here. This is a forum where customers try to help other customers but we can't book engineer appointments for you.

Re: Install sky Q box

SKY1992bf — Sat, 04 Nov 2023 11:07:35 GMT

@steven62 The letter you received should contain a dedicated number

as already advised the forum can't help with this

Re: Install sky Q box

nigea99 — Sat, 04 Nov 2023 11:15:52 GMT

hi @steven62

I am afraid if you do want to book an upgrade you will need to manage to navigate the phone system mentioned above

I also think you will benefit from reading some notes I have compiiled for people thinking of switching:

SKY + to SKY Q

P.S. As an alternative to upgrading you may find looking for a 2nd hand SKY HD box on Ebay an option - although they may be becomming less available due to the BBC plans to ove to HD only