topic Re: Sky Q Replacement Box in Sky Q

Sky Q Replacement Box

WadeyX — Sat, 04 Nov 2023 10:34:24 GMT

Hi,

I'm trying to sort a replacement box as mine is an original v1 and has finally started to freeze constantly, not record, and run at a high volume.

The replacement box link is saying the online booking service is currently not available.

I've tried ringing but been cut off 3 times now after waiting 30/45mins so have given up. Online chat can't help me either.

Is there anyone from Sky on here who can organise me a replacement v3 box?

Thank you.

Re: Sky Q Replacement Box

oldfella — Sat, 04 Nov 2023 10:39:52 GMT

@WadeyX wrote:

Hi,

I'm trying to sort a replacement box as mine is an original v1 and has finally started to freeze constantly, not record, and run at a high volume.

The replacement box link is saying the online booking service is currently not available.

I've tried ringing but been cut off 3 times now after waiting 30/45mins so have given up. Online chat can't help me either.

Is there anyone from Sky on here who can organise me a replacement v3 box?

Thank you.

hi @WadeyX

Afraid you will have to contact Sky Directly if you cannot use the online replacement.

Also it is unlikely that they will guarantee that you will receive a V3 box as the V2 is an equivalent specification.

Re: Sky Q Replacement Box

nigea99 — Sat, 04 Nov 2023 10:46:40 GMT

hi @WadeyX

You may already be aware that a switch to V2 or V3 HDR box is not a 'replacement' but an 'upgrade' in SKY's eyes and you will be charged

Online options to upgrade have never been re-instated after there was a shortage of 2TB boxes a couple of years gao - thus requiring a call to SKY

As @oldfella says there is no guarantee you will get a V3 box vs a V2 box even after paying for an upgrade

BTW I have a V2 and quite like the fact it is th eone with a separate power supply.