topic Installation Issue in Sky Q

Installation Issue

Aloha300 — Sat, 04 Nov 2023 10:01:49 GMT

Hi. The Openreach engineer came out yesterday as I was meant to be activated and my broadband installed yesterday but the engineer said as the previous owners had removed/ plastered over the main socket, a new line will have to be put in from outside the terminal box to my house.

They said Sky would contact me and provide a temporary hub that would allow me access to the Internet while this was getting resolved. I've not heard from anyone yet and my old broadband is to be terminated on Monday so I really need connectivity whilst this is resolved. Can someone get back to me please?

The Web chat bot just takes me round in circles and the phone line waiting times are bad.

Thanks

Re: Installation Issue

Quoman7 — Sat, 04 Nov 2023 10:05:12 GMT

@Aloha300 wrote:

Hi. The Openreach engineer came out yesterday as I was meant to be activated and my broadband installed yesterday but the engineer said as the previous owners had removed/ plastered over the main socket, a new line will have to be put in from outside the terminal box to my house.

They said Sky would contact me and provide a temporary hub that would allow me access to the Internet while this was getting resolved. I've not heard from anyone yet and my old broadband is to be terminated on Monday so I really need connectivity whilst this is resolved. Can someone get back to me please?

The Web chat bot just takes me round in circles and the phone line waiting times are bad.

Thanks

Hi @Aloha300 I will escalate this to our community chat for you. Please look out for an email or blue chat bubble.

Re: Installation Issue

Mr+Flibbles+86 — Sat, 04 Nov 2023 10:57:52 GMT

Good morning. Unfortunately a temporary hub is not something that sky can supply. With your wifi due to end on Monday your best option right now will be to call sky and ask to speak to the order recovery team as they should already be aware of the issue and be working on a solution