Signal issue

Danwhitetm — Fri, 03 Nov 2023 21:34:05 GMT

My main box is not working and my sky q mini boxes keep coming up with no signal or connectivity issues

Re: Signal issue

oldfella — Fri, 03 Nov 2023 21:54:48 GMT

@Danwhitetm wrote:

My main box is not working and my sky q mini boxes keep coming up with no signal or connectivity issues

Hi @Danwhitetm

What is the issue with the main Q box?

Re: Signal issue

Danwhitetm — Fri, 03 Nov 2023 21:57:11 GMT

Picture and sound cutting in and out

Re: Signal issue

oldfella — Fri, 03 Nov 2023 22:06:52 GMT

@Danwhitetm wrote:

Picture and sound cutting in and out

Hi @Danwhitetm

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Re: Signal issue in Sky Q

Signal issue

Re: Signal issue

Re: Signal issue

Re: Signal issue