topic Re: Picture is pixelated in Sky Q

Picture is pixelated

Davyho — Fri, 03 Nov 2023 19:52:17 GMT

Pixilation loss of sound

Re: Picture is pixelated

oldfella — Fri, 03 Nov 2023 20:00:34 GMT

@Davyho wrote:

Pixilation loss of sound

Hi @Davyho

I have removed your other posts on this topic as it is not necessary to raise multiple threads on the same issue.

As regards pixelation and loss of sound have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

If the issue continues best to contact Sky directly for an Engineer

Re: Picture is pixelated

Davyho — Fri, 03 Nov 2023 20:33:27 GMT

Yes I've rebooted no change rang for an engineer and the first date they can offer is 13/11 - 11 days without tv!

Re: Picture is pixelated

oldfella — Fri, 03 Nov 2023 20:36:14 GMT

@Davyho wrote:

Yes I've rebooted no change rang for an engineer and the first date they can offer is 13/11 - 11 days without tv!

Hi @Davyho

If you can get into Settings you could try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.