Freezing

kwat909 — Fri, 03 Nov 2023 17:19:19 GMT

Sky keeps dropping out -tv freezes

If I go onto settings it sometimes says network connection as a cross - sometimes it is a tick but still freezing

Re: Freezing

oldfella — Fri, 03 Nov 2023 17:25:26 GMT

@kwat909 wrote:

Sky keeps dropping out -tv freezes

If I go onto settings it sometimes says network connection as a cross - sometimes it is a tick but still freezing

Hi @kwat909

Try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router.
If you are on Sky broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

topic Freezing in Sky Q

Freezing

Re: Freezing