topic Q box has suddenly lost wifi in Sky Q

Q box has suddenly lost wifi

Andy542 — Fri, 03 Nov 2023 13:10:41 GMT

Our sky Q box has lost Wi-Fi and won't reconnect to sky router tried what it says on screen but won't connect

Re: Q box has suddenly lost wifi

Mr+Flibbles+86 — Sat, 04 Nov 2023 10:08:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Q box has suddenly lost wifi

Quoman7 — Sat, 04 Nov 2023 10:09:02 GMT

@Andy542 wrote:

Our sky Q box has lost Wi-Fi and won't reconnect to sky router tried what it says on screen but won't connect

Hi @Andy542 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

Re: Q box has suddenly lost wifi

Andy542 — Sat, 04 Nov 2023 12:16:10 GMT

@Quoman7 @Mr+Flibbles+86 thanks for the reply have rebooted router and sky box all back up and running 👍

Re: Q box has suddenly lost wifi

Andy542 — Sat, 04 Nov 2023 12:18:45 GMT

@Mr+Flibbles+86 @All sorted rebooted router and Q box thanks